The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

End-User Support

Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person

Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)

Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement

Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)

Handle escalations requiring cross-team coordination

Participate in an on-call rotation for urgent issues outside business hours

Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communication & Documentation

Communicate clearly with users of all technical levels

IT Support Engineer

Responsibilities

Qualification

Required

Benefits

Company

Anthropic

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