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Associate Customer Support Analyst, Teachers Pay Teachers (TPT) at Ixllearning · LumiJobs

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Ixllearning· Posted 2026-08-20

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Raleigh-Durham, NCfull timeOn Site

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entry

$80k–$100k

H1B: no

Ixllearning The Associate Customer Support Analyst at IXL Learning supports districts in Upstate New York with IXL implementation and professional development. The role involves building relationships with district leaders, delivering training, and analyzing data to guide implementation.

Responsibilities

Serve as an IXL implementation expert, supporting large, complex districts with their IXL implementation
Partner with district leaders in Upstate New York to create and implement a professional development plan that supports a successful IXL implementation aligned to their goals and initiatives
Build relationships with key stakeholders across districts, including district leaders, principals, and teachers, to ensure a consistent implementation
Travel within Upstate New York to deliver professional development, meet with district and school leaders, visit classrooms, and provide other hands-on implementation support— 40% - 60% local travel with occasional overnight travel
Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities
Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL
Analyze and use data to drive decision-making and strategize next steps

Qualification

Experience as a K-12 educatorAn analyticalExceptional presentation skillsExcellent interpersonal skills—dynamicOrganizedABOUT IXL LEARNING

Required

Experience as a K-12 educator, with 5+ years of experience delivering professional development in K-12 settings
MUST either have experience as a school or district administrator OR have extensive experience delivering PD to these audiences
Experience leading a district or school instructional initiative or curriculum adoption
An analytical, strategic thinker who can interpret data and develop effective plans that drive implementation
Exceptional presentation skills; comfortable presenting to teachers and administrators
Excellent interpersonal skills—dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
Self-starter and quick learner with a passion for improving education through technology
The base salary range for this full-time position is $80,000 to $100,000 + potential bonus eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com