Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.

Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.

Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded inspection volume — using product adoption, usage data, and customer outcomes. Partner with the Sales team to develop these opportunities; Sales owns the close.

Advocate for customers and their needs internally to influence product direction and roadmap priorities.

Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.

Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.

Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.

First 90 days: Fully ramped on the Buzz platform and our AI-based inspection workflows. Introduced to and building relationships with every account in your book.

Six months: Running a consistent QBR and executive check-in cadence across your accounts, with documented success metrics and ROI tied to each customer's inspection program.

Nine months: Established a repeatable onboarding and enablement playbook that shortens time-to-value for new utility customers.

Twelve months: Strong retention and renewal across your book, a healthy pipeline of expansion opportunities handed to Sales, and a documented set of customer-driven product priorities influencing the roadmap.

Customer Success Manager (Southeast)

Responsibilities

Qualification

Required

Benefits

Company

Buzz Solutions

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