Product Designer, AI Experience

Required

• 8+ years of experience in product design, UX design, experience design, service design, interaction design, or related fields.
• A portfolio that demonstrates strong product thinking, interaction design, systems thinking, prototyping, and high-quality execution across complex digital products.
• Experience designing AI-powered, personalized, data-informed, conversational, recommendation-based, or intelligent product experiences.
• Experience designing across multiple surfaces, workflows, users, service touchpoints, or human handoff moments.
• Strong product, interaction, and visual design craft, with the ability to make ambiguous ideas tangible through prototypes, flows, systems, and clear design artifacts.
• Comfort using AI tools as part of your design workflow to explore ideas, prototype, synthesize research, generate concepts, evaluate directions, or build lightweight experiences.
• Experience designing experiences that involve trust, safety, explainability, consent, escalation, sensitive interventions, clinical appropriateness, or human-in-the-loop support.
• Experience shaping voice and tone systems, content patterns, branded assistants, intelligent guidance systems, or conversational product experiences.
• Experience with service blueprinting, journey mapping, systems thinking, or designing across both member-facing and internal care team experiences.
• Experience working with behavioral science, personalization, data science, machine learning, or care operations teams.
• A thoughtful perspective on how intelligent products should communicate, behave, earn trust, and support users across different moments of care.
• Excellent communication and storytelling skills, with the ability to influence senior stakeholders and align teams around a clear experience direction.