Technology Support Specialist at Uvimco · LumiJobs

Responsibilities

Support UVA’s mission: Our investment returns directly support scholarships, programs, research, and other initiatives to benefit current and future students, faculty, patients, and staff of the University.
Strong culture: UVIMCO fosters a collegial, flat, and collaborative work environment. The firm prioritizes employee well-being and maintains a strong work-life balance. Staff are united by a passion for our mission, a love of learning, and a commitment to preserving UVIMCO’s record of excellence.
Generous employment benefits: UVIMCO offers a competitive salary and a business casual work setting. We are located on the Downtown Mall in Charlottesville, VA.
Provide end-user support: Serve as the primary contact for technical support, promptly resolving hardware, software, network, and system issues through in-person, phone, email, or remote assistance.
Manage support requests: Track, prioritize, document, and escalate issues using a ticketing system to ensure efficient problem resolution and clear communication.
Equipment provisioning & maintenance: Configure, deploy, and maintain laptops, mobile devices, peripherals, and conferencing equipment, ensuring all devices are secure, up-to-date, and fully operational.
User onboarding and offboarding: Manage IT-related onboarding and offboarding processes, including account provisioning, system access, hardware setup, and orientation for new hires.
Maintain IT inventory: Track, document, and manage hardware and software assets, including ordering equipment and coordinating repairs or replacements as needed.
Troubleshoot network and connectivity: Diagnose and resolve connectivity issues, including wireless, VPN, printing, and other network-related problems.
Collaborate with technology team: Partner with developers, engineers, and external providers to escalate complex issues and contribute to technology projects aimed at enhancing infrastructure and systems.
Support cybersecurity measures: Assist in maintaining cybersecurity standards by ensuring appropriate software patches, updates, antivirus solutions, and security practices are consistently applied.

Technology Support Specialist

Responsibilities

Qualification

Required

Benefits

Company

Uvimco

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