We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience.

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ..

What you might do

Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.

Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.

Identify recurring support trends and help improve processes, tooling, and self-service resources.

Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.

Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools.

Ensure access changes are completed accurately, securely, and on time.

Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices.

Own IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics for remote and in-office employees.

Track and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody.

IT Support Lead

Responsibilities

Qualification

Preferred

Benefits

Company

Hpiq

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