Responsibilities

We’re hiring a Senior Customer Marketing Manager to build the program that turns customer relationships into stories, references, campaigns, and community. You'll own the voice of the customer across Assembled: what they say, why they say it, and how it shows up everywhere from a launch announcement to a sales call to the homepage.
On our scrappy, creative marketing team, you’ll build customer marketing from the ground up into a strategic program that lifts brand recognition and delivers measurable influence on revenue.
You’ll work directly with Sales, CS, Product, and our founders, with room to stretch into product launches, partner co-marketing, and creator and influencer work. We want someone who moves fast, builds AI workflows for daily use, and would rather have real ownership than a clean job description.
Our growth from here runs on relationships and proof. Customers who vouch for us, stories that land, and campaigns that put those customers at the center. If you obsess about customers and want to build marketing that truly puts them at the center, let’s talk.
This is an onsite role based in our San Francisco or New York City office, five days a week (Monday–Friday).
Own the voice of the customer. Build the system that captures and synthesizes what customers say across interviews, reviews, win/loss, and support themes, so every team works from one source of truth
Run the customer story engine. Case studies, video, quotes, event speaking opportunities, and proof points on a real production calendar, not scrambled together
Design campaigns with customers at the center: lifecycle programs, events, awards, whatever gets our customers talking about their own work
Own advocacy and references end-to-end, so Sales never needs to go hunting for a reference
Partner on product launches, bringing customer proof into the narrative early and turning design partners into launch-day evidence
Extend into partner and creator marketing, co-marketing with partners and building relationships with the voices our audience already trusts
Report on the program clearly. Pipeline influenced, and the key metrics that ladder up to it: stories in active use, references sourced, advocacy participation, and beyond

Customer Marketing Manager at Assembled HQ · LumiJobs

Customer Marketing Manager

Responsibilities

Benefits

Company

Assembled HQ

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