Top Creator Management Associate (Contractor)

San Francisco · Remotefull timeRemote

Apply on Employer Site

entry

$0k–$0k

H1B: yes

Patreon The Top Creator Management Associate manages a portfolio of 100–150 creators to drive growth and platform satisfaction. Responsibilities include running cohort sessions, leading strategy meetings, and providing data-backed growth recommendations.

Responsibilities

This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success top partners and driving data-backed solutions and opportunities.
Own growth strategy for a portfolio of 100–150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact
Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays — as the primary way you reach your portfolio
Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools
Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals
Respond to inbound questions with speed and clarity, helping creators feel heard and supported
Share updates and learning resources in ways that stay personal and actionable at volume
Identify trends, common issues, and feedback across your book, and escalate them as product and process improvements
Champion partner feedback to product teams to improve internal and external tooling
Collaborate cross-functionally to continuously improve the creator experience
Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team

Qualification

BA/BS degree or higher3+ years in customer successCuriousPatientGrowth & Learning Opportunities

Required

BA/BS degree or higher
3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
2+ years in the creator space influencing creator success
Expertise in using data and analytics to develop insights for decision making.
Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
Curious, empathetic, and confident offering strategic advice in short, focused interactions
Track record of revenue and product‐adoption growth within a medium- to large- strategic portfolio.
Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
High operational rigor - disciplined CRM usage, cadence execution, and follow‐through.
Growth & Learning Opportunities