Senior-Level ServiceNow Developer

Required

• As a Senior ServiceNow Developer supporting the Office of the CIO, you will be a technical leader who plays a crucial role in architecting, designing, and delivering advanced, secure ITSM applications and workflows on the ServiceNow platform. The ideal candidate is a subject matter expert in ServiceNow development, skilled in AI-assisted and AI-driven practices, who can transform complex business requirements into scalable solutions while mentoring other developers and defining platform best practices. You will lead application development, enhancement, and strategic integration initiatives within an agile team.
• Lead the architectural design, development, and implementation of custom applications and complex workflows within ServiceNow.
• Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components, establishing team standards.
• Champion and establish best practices for leveraging AI tools and large language models (LLMs) to ensure high-quality code and innovation on the platform.
• Pioneer the use of AI-assisted development techniques for generating sophisticated ServiceNow scripts and complex integration payloads.
• Architect and own the configuration of ServiceNow Now Assist features, including designing generative AI Virtual Agent conversations and building Predictive Intelligence models.
• Lead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions via Integration Hub and custom REST/SOAP APIs.
• Define and govern prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses.
• Lead the technical strategy and development of AI-enhanced ITSM capabilities, such as auto-classification of incidents and intelligent ticket routing.
• Mentor and guide mid-level and junior developers, conducting code reviews and fostering a culture of technical excellence.
• Design and implement automated testing strategies using ServiceNow ATF to ensure solution reliability and scalability.
• Serve as the final escalation point for complex platform and integration issues, providing expert troubleshooting.