Client Experience Manager

United Statesfull timeOn Site

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mid

$87k–$109k

H1B: no

Woolpert Client Experience Manager at Woolpert plans and delivers client engagement programs and events to strengthen relationships and support growth. The role manages conferences, client events, and executive engagements with a focus on audience strategy and experience design.

Responsibilities

Event and Engagement Management
Manage conferences, client events, executive meetings, hospitality programs, and webinars—coordinating logistics, timelines, budgets, vendors, sponsorships, and on-site execution.
Define audience, objectives, and desired outcomes with stakeholders for each program, ensuring plans include meaningful client interaction and follow-up.
Partner with Client Experience teammates to balance workloads and maintain a consistent quality standard.
Client Experience
Design client experiences before, during, and after events, making engagements more relevant and personalized.
Support executive briefings, client visits, and appreciation programs.
Gather client and internal feedback to identify improvements and bring new ideas and proven practices to the team.
Consider how individual engagements connect to a client's broader relationship with Woolpert, identifying key touchpoints and moments of risk or opportunity (e.g., project milestones, renewals, leadership changes) that engagement plans should account for.
Partner with Sales and account teams to align engagement plans with account goals and relationship-building priorities.
Business and Marketing Alignment
Align engagement activities with business priorities alongside Industry/Regional Marketing, Sales, and account leaders; help identify priority clients and prospects for events.

Qualification

Experience in architectureExperience on a collaborative eventFamiliarity with CRMExperience with lead captureSUCCESS IN THIS ROLE

Preferred

Experience in architecture, engineering, geospatial, consulting, technology, or professional services.
Experience on a collaborative event, field marketing, or client-experience team.
Familiarity with CRM, event management, marketing automation, and project management platforms.
Experience with lead capture, follow-up, ROI reporting, client journey mapping, or lifecycle/account-based experience strategies.
Experience supporting executive-level or strategic account engagements.
SUCCESS IN THIS ROLE
Strong event execution and stakeholder/client satisfaction
Meaningful participation by priority clients and prospects, with effective lead capture and follow-up