Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies.

Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures.

Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations.

Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin.

Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions.

Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues.

Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues.

Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required.

Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure.

Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services.

Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience.

Respective years of experience in network engineering, network security, or firewall operations.

Associate Border Security Analyst II

Responsibilities

Qualification

Required

Preferred

Benefits

Company

AbbVie

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