We are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals.

You’re a force multiplier – turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts.

Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success

Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve

Partner with customers to define success criteria and connect product usage to meaningful business outcomes

Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams

Lead renewals with a proactive, value-driven approach and identify expansion opportunities

Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps

Share customer insights internally to influence product direction and help scale repeatable success practices

Operate with a strong bias to action and comfort navigating ambiguity

What You’ll Bring

5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS

Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

1mind

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