As a Dedrone Professional Service Manager, you will ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. While some pre-sales engagement is expected (e.g., demos, configuration guidance, RFP support), your primary mission is post-sales execution—driving deployments, managing customer onboarding, and building sustainable UAS detection programs.

Location: Remote (U.S. based)

Travel: Up to 70%, primarily domestic

Reports To: Sr. Manager, Sales Engineering – Dedrone (with coordination from Axon Air Professional Services)

Post-Sales Responsibilities (Primary)

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.

Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.

Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs.

Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.

Conduct site assessments to inform hardware placement and operational design.

Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.

Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.

Professional Services Manager II, Dedrone

Responsibilities

Benefits

Company

Axon

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