Director, People Operations at Chaos Industries · LumiJobs

Responsibilities

We’re looking for a strategic, experienced Director of People Operations to lead and scale our People Operations function as we continue our rapid growth. This role owns the strategy, systems, and policy foundation behind onboarding, HR technology, benefits, employee relations, and our internal HR knowledge base — and leads the Generalist Manager and Senior Generalist roles who own day-to-day execution across the business.
You’ll be accountable for how People Operations shows up as a support function across CHAOS: the quality and consistency of the work, how easy it is for employees and managers to get what they need, the policies that govern how we operate, and the efficiency of the systems and processes behind it all. This is a hands-on leadership role for someone who wants to build the systems and standards that let a growing HR team scale without losing quality.
Lead, hire, develop, and manage the People Operations team, including the Generalists and Operators.
Own the People Operations policy library end to end: identify where policy is needed, oversee and draft it, and shepherd it through Legal and Compliance review, rollout, and revision.
Own the HR systems and vendor roadmap (Rippling, Sparrow, Culture Amp, Confluence, JIRA, and future tools), including vendor selection, contract negotiation/renewal, and integrations.
Design and continuously improve how the business engages with People Operations — intake processes, response-time standards, and self-service resources like Confluence — so HR is easy to work with at every level.
Own benefits program design and broker/vendor strategy, in partnership with Finance and leadership.
Own & oversight of performance and compensation cycle process design, timelines, tooling
Own the compliance training curriculum and audit standards, in partnership with Legal and InfoSec.
Build a culture of quality and consistency across the team through documentation standards and feedback loops.
Identify and prioritize opportunities to automate and streamline HR processes — onboarding, offboarding, leaves, and benefits administration and scale with the company.
Own People Operations reporting and metrics in partnership with Data & Insights teams. Translate team-level data into insights and recommendations for senior leadership.

Director, People Operations

Responsibilities

Qualification

Preferred

Benefits

Company

Chaos Industries

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