Director, Product Management for Customer Engagement Platform at Gen Digital · LumiJobs

Responsibilities

Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals.
Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a culture of data-informed decision-making across both platform and consumer-facing workstreams.
Own the product roadmap for Gen’s licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management covering trial, activation, renewal, and transfer across diverse go-to-market motions, including direct and channel partnerships.
Drive the identity backend product roadmap, including authentication, account management, and single sign-on across Gen’s brand ecosystem, championing security-first design while delivering high-conversion, low-friction user experiences at global scale.
Lead the strategy for Gen’s next-generation customer portal, a unified and composable experience serving millions of subscribers, by prioritizing features that drive measurable outcomes in activation, cross-sell, upsell, and retention, while leveraging personalization infrastructure and in-product messaging to deliver contextually relevant experiences.
Partner closely with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy, pricing models, and customer acquisition and retention goals.
Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership, navigating complex multi-brand and multi-region dependencies with strong stakeholder alignment.
Drive the adoption of AI and data-driven experimentation within the product development lifecycle to accelerate delivery velocity and strengthen product intelligence across the platform.
Lead talent management efforts, including recruitment, mentoring, performance management, and organizational development for a global, multicultural product team.
Partner closely with Legal, Compliance, and Security to ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements, including GDPR and applicable identity and consumer protection standards.
Represent the product function in cross-functional and executive forums, contributing to company-wide strategy and decision-making related to monetization, platform modernization, and the customer lifecycle.

Director, Product Management for Customer Engagement Platform

Responsibilities

Qualification

Required

Benefits

Company

Gen Digital

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