Support the Account Management and Customer Success teams in onboarding and re-engagement activities to drive customer adoption and usage

Assist customers with deployment plans and coordination of engagement initiatives to ensure timely and smooth execution

Deliver standard product demonstrations and training sessions to help customers understand Symphony functionality and common best practices

Partner with Marketing and Product teams to maintain and update customer-facing resources (collateral, training materials, documentation)

Track engagement activities and adoption metrics; provide feedback and insights to help improve customer programs and internal processes

Work cross-functionally to support issue resolution and ensure a consistent, high-quality customer experience

Build subject-matter expertise in Symphony’s platform and the industry to better support customer needs

Intern, Customer Success

Responsibilities