Starlink Communications Manager (Consumer Lifecycle)

Hawthorne, CAfull timeOn Site

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mid

$120k–$170k

H1B: no

SpaceX Starlink Communications Manager will run post-purchase email programs for existing customers focusing on upsell, upgrades, accessories, and referrals. The role involves planning, writing, targeting, testing, reporting, and supporting new product launches and other customer communications.

Responsibilities

Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
Use targeting, testing, and reporting to improve conversion and scale those programs over time
Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
Report on conversion, revenue, and related metrics
Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches

Qualification

Bachelor’s degreeBachelor’s degree in marketingHands-on experience building automatedExperience working with legalADDITIONAL REQUIREMENTS

Required

Bachelor’s degree
5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes

Preferred

Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
Demonstrated ability to write customer-facing copy
Comfort owning experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost)
Subscription or consumer-technology experience
Comfort with data used to target and measure email programs
Experience working with legal, product, and operations partners
ADDITIONAL REQUIREMENTS:

Benefits

Dental
Vision
401(k)
Parental Leave
Life Insurance

Company

SpaceX

View company page

Source: greenhouse

Active within the past hour

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