Coder IT Generalist at Coder provides first-line IT support, manages SaaS administration, and supports IT infrastructure to ensure team productivity and security. The role includes user onboarding, device management, and compliance support.
Responsibilities
Act as the first line of IT support for employees via Slack and our internal ticketing system
Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
Document processes and contribute to internal knowledge bases to improve self-service and transparency
Qualification
Are proficient with OktaBonus tacos if you have(Tacos? If you need an ice-breakerUsed tools like LumosInterview processExperience with tools like Lumos
Required
Have 2-4 years of experience in IT support or systems administration
Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
Have a security-first mindset and understand the importance of access controls and audit trails
Enjoy solving problems for end users and improving their day-to-day experience with technology
Have experience with or interest in supporting compliance frameworks like SOC 2
Bonus tacos if you have
(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.
Interview process
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
Preferred
Experience with or interest in supporting compliance frameworks like SOC 2
Experience with tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems
