Manager, Product Support

Required

• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Other duties as assigned.
• 8+ years of relevant experience in software support, technical support, customer service, or related field.
• 2+ years of people-leadership experience managing teams of 10 or more direct reports.
• Advanced SQL knowledge and experience troubleshooting software-related issues.
• Ability to participate in an on-call rotation and occasionally work outside standard business hours.
• Strong leadership, coaching, performance management, and team-development skills.
• Demonstrated commitment to delivering exceptional service to internal and external customers.
• Ability to analyze complex technical and operational issues, identify root causes, and implement effective solutions.
• Strong verbal and written communication skills, including the ability to translate technical information for nontechnical audiences.
• Excellent organization, attention to detail, and time-management skills.
• Ability to manage multiple competing priorities and adapt quickly in a fast-paced environment.