Develops the application including configuration, report development, and data migration, where applicable. Analyze, design, code and test multiple components of application code across one or more modules.

Performs custom development (as required) and 3rd party integrations

Carries out unit-testing and defect resolution

Carries out migration of the changes to production

Assists with technical design and documentation

Collaborates with internal stakeholders and team members to build solutions in ServiceNow that support business requirements

Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal ServiceNow instances.

Partner with clients and leadership to define and document the challenges and desired outcomes, the risks and dependencies, and the vision and strategy.

Support Product Owner with product backlog and product roadmap refinement activities, as well as planning and prioritization activities.

Assist the Support Team with escalated issues arising from support of internal and customer facing ServiceNow environment, especially related to customized applications, user permissions, security settings, custom objects and workflows.

Provide estimates of work effort for new projects and enhancements. Design, code, and test solutions. Analyze and mitigate issues identified during testing.

Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support.

ServiceNow Engineer – Junior

Responsibilities

Qualification

Required

Benefits

Company

Accenturefederalservices

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