Sunsrce Inside Sales role at SunSource providing technical customer service and support for instrumentation products. The role involves answering technical questions, specifying products, and managing order processes.
Responsibilities
Providing outstanding service to our customers and support to the outside sales staff
Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
Selecting and specifying products based on customer application and design prerequisites
Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
Obtaining purchase order number and/or credit card information from customer
Conferring with Accounting to research and resolve invoicing or credit discrepancies
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products
This is a full-time in-office position at our Marietta, GA headquarters. Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
Qualification
Working knowledge of electricalAbility to read
Required
Associate’s Degree (Bachelor’s preferred) from Business or Engineering program or equivalent experience
Three plus years experience in Inside Sales within Industrial Fluid Process industry
Preferred
Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.
