Retention Specialist at Centerforemploymentopportunities · LumiJobs

Responsibilities

We’re looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our program participants fully engaged in the labor force for at least twelve months after they’ve secured full-time employment.
Successful Retention Specialists understand customer relationship management and work to build strong and trusting relationships with participants; strategically manage their caseloads, balancing the needs of individual participants with organizational needs to achieve programmatic outcomes; and hold themselves accountable for capturing a running record of participant interactions and milestone achievements within CEO’s case management system.
As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.
The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.
Maintaining frequent contact with participants
Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals;
Providing participants with continued life skills education and relevant resources;
Advocating for participant needs with parole officers and other constituencies;
Distributing retention incentives to participants
Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants

Retention Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Centerforemploymentopportunities

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