Sila Field Service Manager at Davis Heating, Cooling, Plumbing & Electric leading daily field service operations and team development. Responsible for managing KPIs, customer escalations, and ensuring safety and operational standards.
Responsibilities
Lead, coach, and develop the team.
Oversee daily field service operations
Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
Navigate customer complaints/concerns to reach an agreement/understanding.
Gather equipment/materials needed for Installs- for installers to be able to gather & go.
Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
Set clear expectations and hold the team accountable for results
Recruit, interview, hire, and onboard technicians
Identify training needs and help technicians continue developing their skills
Ensure OSHA, safety, and company standards are followed
Qualification
Deep expertise in residential HVACComfortable managing KPIsWhy Davis HeatingHealth401(k) with company matchPaid vacationPaid training and ongoing education
Required
Deep expertise in residential HVAC, Plumbing, or Electrical service work
Strong operational and problem-solving skills
Comfortable managing KPIs, productivity, revenue, and service performance
Ability to handle customer escalations and high-pressure situations
Strong communication and leadership skills
Safety-focused with knowledge of OSHA and field safety requirements
