Project Manager, Infrastructure & Support

Atlanta, GAfull timeOn Site

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mid

H1B: no

Nisc The Project Manager leads projects from initiation through completion across the Product Support organization, coordinating resources and managing dependencies. This role partners with stakeholders and technical teams to define project requirements and ensure successful delivery.

Responsibilities

Lead multiple cross-functional projects through the full project lifecycle, from initial planning and requirements gathering through implementation and transition to operational teams.
Partner with stakeholders to define project objectives, scope, requirements, deliverables, timelines, resource needs, and success criteria.
Develop, maintain, and communicate detailed project plans, schedules, task lists, milestones, and dependencies.
Coordinate project activities, priorities, and resources across Product Support and other business and technical teams.
Serve as the primary point of contact for project stakeholders, ensuring clear communication, alignment, and accountability throughout the project.
Facilitate project meetings, document decisions, assign action items, and follow up to ensure commitments are completed.
Monitor project progress and proactively identify, track, and communicate risks, issues, dependencies, and potential delays.
Manage and document changes to project scope, requirements, timelines, deliverables, and priorities.
Escalate significant risks, issues, resource constraints, scope changes, and decisions to the appropriate leaders.
Maintain accurate and organized project documentation throughout the project lifecycle.
Prepare and deliver project status reports, dashboards, and executive-level updates.
Support project implementation, stakeholder readiness, and a successful transition to ongoing operational ownership.

Qualification

Other duties as assignedUnderstanding of support operationsAbility to define project scopeExperience partnering with SupportStrong ability to manage risksExcellent organizational

Required

Identify opportunities to improve project management processes, communication, visibility, and consistency across Product Support.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Other duties as assigned.
6+ years of project management experience leading complex, cross-functional projects from initiation through completion.
Experience managing multiple concurrent projects within a software, technical support, or product support environment.
Understanding of support operations, including case workflows, escalations, service delivery, and customer communication.
Ability to define project scope, requirements, timelines, deliverables, dependencies, and success measures.
Experience partnering with Support, Product, Development, Operations, and other technical and business teams.
Strong ability to manage risks, resolve issues, adapt to changing priorities, and drive accountability without direct authority.
Excellent organizational, stakeholder-management, meeting-facilitation, and executive-communication skills.
Proficiency with project management and collaboration tools.
Bachelor’s degree or equivalent experience required.

Company

Nisc

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Source: greenhouse

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Project Manager, Infrastructure & Support at Nisc · LumiJobs