Director, Forward Deployed Engineering

New York, NYfull timeOn Site

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senior

$225k–$275k

H1B: no

Viam Robotics Director, Forward Deployed Engineering at Viam Robotics leads a team of engineers deploying software to customer environments. The role owns technical approaches, architecture decisions, and customer technical partnerships.

Responsibilities

Hybrid 3 days/week in NYC office, with occasional travel to customer sites
We're looking for a Director of Forward Deployed Engineering to lead the team responsible for getting Viam's customers into production. You'll manage a team of five engineers working across our most strategic accounts, own the technical approach to each deployment, and serve as the senior technical partner to our customers' engineering and operations leaders.
This is a leadership role for someone who is still technical. You'll spend your time on architecture decisions, design reviews, coaching, and customer conversations. Prior professional robotics experience isn't required, but you should be comfortable around hardware and physical systems, and able to get fluent in a new platform quickly.
What you’ll own:
Manage a team of five forward deployed engineers: coaching, performance, hiring, and how they are resourced across accounts.
Own the technical approach across deployments and make the architecture and prioritization calls.
Be the senior technical voice with customer leadership, from kickoff through escalation.
Work with Viam leadership on account direction, and keep them current on progress, risks, and blockers.
Drive deployments to production: hold the schedule, unblock what's stuck, and change approach when a site demands it.
Turn field learnings into platform priorities with Product and Engineering.
Experience managing engineers who deploy software in customer environments.
Deep systems experience and the ability to get fluent in an unfamiliar platform quickly. You can review a design and read code, though you won't be coding day to day.

Qualification

Judgment across systems integration

Required

Experience managing engineers who deploy software in customer environments
Deep systems experience and ability to get fluent in unfamiliar platforms quickly
Judgment across systems integration, SDKs, and edge/cloud architectures
Track record with enterprise customers and ability to hold hard conversations
Comfort deciding with incomplete information and owning outcomes
Experience building structure in bespoke work environments