Infisical Enterprise Solutions Engineer at Infisical supports customer onboarding and product adoption for an open source security infrastructure platform. The role involves technical demos, customer engagement, and feedback to product teams.
Responsibilities
Drive technical success across a fast-growing customer base.
Influence the short and long-term product roadmap based on customer needs.
Help build out the future customer success and go-to-market teams & functions.
Team, Values & Benefits
Our team brings experience from companies like Figma, AWS, and Red Hat. We operate primarily as a remote team but maintain a strong presence in San Francisco, where we have an office. We also get together in person throughout the year for off-sites, conferences, and team gatherings.
At Infisical, we offer competitive compensation, including both salary and equity options. Additional benefits, such as a lunch stipend and a work setup budget, are available with more details to be found on our careers page.
Qualification
This is a high-impactYou’ll be working directly with the CEORunning proof-of-concept with leadsEnsuring new customers are activatedOverall
Required
We’re looking for an exceptional Solutions Engineer to help grow Infisical’s customer base and ensure a seamless product experience from onboarding to long-term success.
This is a high-impact, customer-facing role where you’ll work closely with our CEO, sales, and engineering teams. You'll play a critical role in helping organizations adopt Infisical by demonstrating technical value, driving successful implementations, and expanding product usage across accounts.
You’ll be working directly with the CEO, engineering, and sales teams on:
Running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases.
Ensuring new customers are activated, happy, and have all of their questions answered;
Becoming a trusted technical advisor to customer and business leaders.
Working in tandem with account executives to lead demo & discovery calls.
Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap.
Understanding user journey and being able to guide UX/DX roadmap
Hosting webinars and knowledge sharing sessions for customer's stakeholders.
Improving documentation and public facing materials based on customer feedback.
Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.
Preferred
Familiarity with secret management tools or developer security platforms
Understanding of developer workflows and DevSecOps infrastructure
Experience in startup or fast-scaling environment
Involvement in developer communities or public speaking
