Contributor Experience Manager, Community

San Francisco, CAfull timeOn Site

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senior

$134k–$168k

H1B: yes

Scale AI The Contributor Experience Manager at Scale AI leads initiatives to engage and retain a large network of expert contributors. This role manages communications, virtual events, and community strategies to support the Generative AI business unit.

Responsibilities

Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey
Ideally, you’ll have:
Bachelor's degree in business, marketing, communications, finance, or a related field
Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse

Qualification

Bachelor's degree in businessProven experience managing active

Required

Bachelor's degree in business, marketing, communications, finance, or related field
Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
Proven experience managing active, large-scale communities on platforms like Slack, Discord or Discourse
Exceptional communication skills with flawless spelling and grammar
Ability to synthesize complex details into accessible content
Data-driven mindset with ability to analyze metrics and adapt strategy