Sales & Service Manager - Somerset Collection

Somerset Collection, Troy, MI (10072)full time

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On Site

mid

H1B: no

Aloyoga The Sales & Service Manager at Aloyoga leads the store's sales and guest experience strategy, ensuring exceptional customer interactions and business target achievement. This role manages the Sales & Service team, partners with the General Manager on business planning, and drives talent development.

Responsibilities

Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Represent the business in meetings and on conference calls, in partnership with General Manager
Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
Future planning workflow business needs to protect optimal performance
Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
Establish internal & external pipeline through succession planning and recruitment strategy
Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Qualification

Working knowledge of MS Office (WordIndependent work ethicAbility to liftCompetitive medical

Required

3-5 years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel and Outlook)
Extraordinary interpersonal and communication skills, both verbal and written
Agile with the ability to handle multiple tasks in a changing environment
Independent work ethic, time management skills, and personal accountability
Requires constant movement in and around all areas of the store
Aligns with and embodies ALO’s Guiding Principles
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift
Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents

Benefits

Dental
Vision
401(k)
Wellness

Company

Aloyoga

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Source: greenhouse

Active within the past hour

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