Vendor Operations, Automation

Required

• 3-5 years of program and/or project management experience, ideally in operations, vendor management, or a trust & safety-related environment (experience interacting with vendors or customer service operations is a strong plus).
• A programmatic, systems-level mindset - you naturally look for the reusable process behind a one-off problem and know how to drive adoption across teams.
• Hands-on experience automating processes, plus practical familiarity with leveraging LLMs for agentic solutions and a working understanding of basic machine learning concepts.
• Experience with or exposure to vendor relationship management, including SLAs, performance reviews, escalations, and partnering to improve delivery.
• High proficiency in spreadsheet software (Excel/Google Sheets) and strong data fluency, with the ability to work with large datasets and turn them into reports and recommendations.
• Clear written and verbal communication skills, with a proven track record of drafting materials for and communicating with senior leadership.
• Basic proficiency in a coding or scripting language (e.g., Python, SQL) to independently explore and contextualize large datasets is preferred, but not mandatory.
• Proactive mindset with the ability to thrive in a fast-paced, collaborative, global team setting.
• For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.
• Annual Salary Range
• $144,620—$174,100 USD
• Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).