Tasker Operations Manager (Spanish & English) at Taskrabbit · LumiJobs
mid
$72k–$97k
H1B: yes
Taskrabbit Tasker Operations Manager responsible for driving key metrics and supply alignment in metropolitan areas to increase invoices and revenue. Act as regional expert and support Taskers to ensure retention and satisfaction.
Responsibilities
Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want — all while saving the day for someone in their city. The Tasker Operations team helps Taskers achieve their personal tasking goals using Taskrabbit. The Tasker Operations Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We’re proactive—helping Taskers before they realize they need support. These approaches, employed at the local level, result in higher quality, more retentive, and more satisfied Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again.
Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn. Advise and/or take direct action to acquire quality Taskers when needed.
Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance.
Help Taskers in your Book of Business thrive through performance coaching (primarily in group settings) in person and virtually, at every stage of the Tasker lifecycle.
Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers. Determine the most effective communication channels to reach Taskers.
Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.
Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.
Design and lead experiments to improve supply alignment and Tasker success.
Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers.
Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.
Work cross functionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue.
Share learnings, pitfalls, and wins with the global Tasker Operations team to improve programs and/or create new ones.
Qualification
4+ years in marketplace operationsSQL and Sigma proficiencyMarketplace or gig‐economy backgroundWe are guided by five core values
Required
Based in New York City or an easily commutable distance into this city, with availability to potentially travel to other main regions as required.
4+ years in marketplace operations, customer success, community management, or comparable roles.
Bachelor’s degree or equivalent practical experience.
Full professional fluency in English and Russian.
A proficient user of data to derive actionable insights and make decisions.
A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100.
A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help.
A low‐ego collaborator who thrives in fast‐moving, globally distributed teams.
Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.
An enthusiastic “people person” who derives joy from helping people succeed.
Well organized with excellent time management and prioritization skills, and phenomenal attention to detail.
Bring passion and playfulness to your work and those around you.
Preferred
Experience managing community programs across multiple metros or countries.
SQL and Sigma proficiency.
Marketplace or gig‐economy background.
We are guided by five core values: Be Bold, Own The Challenge, Win Together With Heart, Move Forward, Move Fast, and Obsess Over Clients and Taskers. These principles shape every decision we make—fueling experimentation, ownership, empathetic collaboration, rapid iteration, and an unwavering focus on delivering exceptional experiences for both clients and Taskers.