Incident Operations Commander

Required

• 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or technical operations environment.
• You direct technical responders under pressure without being the person writing the fix.
• You make and defend crisp severity and escalation decisions, and you take charge without waiting to be asked. Command means waking senior people at 03:00, interrupting an executive, and telling an experienced engineer to stop what they are doing - with an audience watching. It is a visible, directive role and it needs to be instinctive.
• You can read a dashboard and judge for yourself whether impact has actually stopped.
• You communicate clearly with engineers, executives and partner-facing stakeholders - and you know the difference between briefing the comms function and speaking for the company.
• You are comfortable holding other teams to account in the moment, across a reporting line that is not yours, without turning it into friction.
• You thrive in a follow-the-sun model with clean cross-region handoffs.
• You understand FinTech concepts and the trust stakes of API-driven financial platforms.
• You use AI tools and agentic automation to reduce manual toil and speed up response.
• You will work a regional coverage window as part of a global 24x7 Incident Commander roster.
• Who You Might Be (Nice-to-Haves)
• Formal incident command training - ITIL, Major Incident Management or crisis management.