Lead Product Operations Assurance with a DevOps first principals approach to fleet monitoring, incident response, field triage, engineering escalation, and production support.

Build a highly automated operating model that enables the team to support a rapidly growing deployed fleet, managing operational work through automation and driving product design improvements that reduce sustaining engineering overhead.

Establish incident management processes, including severity definitions, escalation paths, incident command, communications, and post-incident reviews.

Coordinate cross-functional engineering response to complex issues spanning software, firmware, controls, networking, hardware, and site infrastructure.

Develop diagnostic playbooks, troubleshooting procedures, and operational tooling that improve first-line response and reduce dependence on individual experts.

Partner with Data, Analytics, and Cloud Applications teams to define the telemetry, dashboards, alerts, and workflows required to effectively monitor and support the fleet.

Define operational readiness requirements for new product releases and deployments, including monitoring, diagnostics, recovery procedures, escalation paths, and support documentation.

Analyze incidents and fleet data to identify recurring failure modes and drive reliability, diagnosability, and serviceability improvements back into the product.

Establish and track operational metrics such as fleet availability, incident frequency, time to detection, time to containment, time to recovery, and recurrence.

Build the team, processes, on-call model, and automation required to scale fleet operations as the installed base grows.

What you'll bring:

12+ years of experience supporting complex production, industrial, energy, infrastructure, automotive, robotics, or other cyber-physical systems, including technical leadership or people management experience.

Manager, Site Reliability Engineering

Responsibilities

Benefits

Company

Formenergy

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