IT Operations Lead

Required

• 7 or more years in IT, with at least 2 leading a team or a major program.
• Strong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floor.
• Hands-on track record building AI chatbot workflows and ticket deflection flows in platforms like Serval, Moveworks, or similar. You have shipped flows that measurably cut ticket volume.
• Strong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back on.
• Real experience with executive and white-glove support. You know how to move fast without making noise, and how to teach a team to do the same.
• Hands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressure.
• Strong technical base. You have run a service desk, administered core SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and shipped automation or integrations yourself.
• Track record of running an IT function that scales: SLAs, on-call, change management, asset lifecycle, and clean handoffs.
• Comfort partnering with a factory or field IT team as a secondary customer, even if HQ is your primary.
• Sharp written and verbal communicator. You can brief an exec, coach a new hire, and write a clear post-mortem in the same week.
• Steady judgment. You know when to move fast, when to slow down, and when to say no.
• Able to work on-site at our Torrance, CA HQ and surrounding locations, with occasional travel.