Testnisc Intern - Technical (IT) Services at Testnisc supporting Windows and Linux desktop and server environments. Troubleshoots operating system issues and provides customer phone support in an ACD environment.
Responsibilities
Troubleshoot and resolve Windows desktop operating system issues, including:
Join PCs to Windows domains.
Install and troubleshoot NISC software on customer PCs.
Virus and/or spyware removal.
Utilize remote connectivity tools such as Remote Desktop to assist with support items.
Create and test printers on Windows and Linux servers.
Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
Monitor Windows and Linux servers via Xymon monitoring tools.
Log and develop action plans for support issues identified by Xymon.
Strong customer orientation.
Related coursework and general understanding of Windows desktop operating systems.
Qualification
Strong verbal and writtenAbility to work independentlyAbility to effectively adapt to change
Required
Related coursework and general understanding of Linux and Windows servers and operating systems.
Related coursework and general understanding of TCP/IP networks
Strong problem-solving skills and attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Ability to interact in a positive manner with internal and external contacts.
Ability to convey technical solutions to both technical and non-technical users.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.
High School diploma or equivalency required
Pursuing an Associate or Bachelor’s Degree in information technology or a related field
