Plume VP/SVP & General Manager at Plume to build and lead the global Professional Services capability from the ground up. Responsible for establishing commercial models, operating frameworks, and processes for service delivery.
Responsibilities
This leader will initially focus on building the model, processes, and commercial foundation before scaling the organization based on customer demand and Professional Services revenue.
Build the Professional Services Business
Build Plume’s global Professional Services model and operating framework from the ground up.
Define Plume’s portfolio of Professional Services offerings and establish clear boundaries between standard product delivery and paid services.
Develop standardized service packages, rate cards, pricing methodologies, and commercial frameworks.
Establish repeatable processes and templates for scoping, estimating, pricing, and developing Statements of Work (SOWs).
Define how Professional Services opportunities are evaluated, approved, contracted, delivered, and measured.
Create the governance and operating mechanisms necessary to scale Professional Services globally.
Own the Professional Services P&L
Own the Professional Services P&L, with accountability for revenue, margin, utilization, costs, and investment decisions.
Establish financial and operational targets for the Professional Services business.
Partner with Sales and Finance to develop pricing and discounting strategies that balance customer needs with appropriate services economics.
Qualification
Experience developing service offeringsExperience developing scalable intakeExperience within telecommunications
Required
15+ years of leadership experience across Professional Services, Engineering Delivery, Technical Services, Consulting, or related customer-facing technical organizations.
Significant experience within modern SaaS, cloud software, enterprise software, or technology environments.
Demonstrated experience building or significantly transforming a Professional Services business, including establishing the operating and commercial model.
Experience developing service offerings, scoping methodologies, rate cards, pricing models, SOWs, and delivery processes.
Proven P&L ownership with accountability for Professional Services revenue, margin, utilization, and investment decisions.
Strong understanding of the customer lifecycle from Pre-Sales scoping through implementation and transition to Customer Success.
