Listen to the song we made about the role: https://suno.com/s/QawvJRO3jhDr1Cb8

Build and lead the T&S team, including enforcement operations, policy, vendor programs, quality management, and training.

Own enforcement economics end-to-end: cost per decision, precision and recall tradeoffs at volume, automation rate targets, queue design, and the vendor versus in-house mix.

Govern AI-assisted decisioning: model-assisted enforcement pipelines, human-in-the-loop thresholds, appeals architecture, and audit accountability for automated actions.

Own the BPO relationship and every Trust & Safety vendor partnership: selection, contract negotiation support, capacity strategy, quality accountability, and the decision of what stays outsourced versus moves in-house

Run the operational layer of music rights enforcement: rights-matching abuse patterns, impersonation and copyright workflows, in close partnership with Legal.

Partner with Legal to translate regulatory regimes (DSA, OSA and emerging AI-content rules) into tooling, process and measurable operational readiness.

Represent Trust & Safety to executive leadership with clear metrics and honest tradeoffs.

What you'll bring

8+ years in trust & safety, integrity, or content operations, including 4+ years leading teams through significant scale inflections.

Demonstrated ownership of enforcement metrics at a UGC or generative AI platform: automation rate, decision accuracy, cost per action, appeal overturn rate.

Experience building or governing model-assisted enforcement with human-in-the-loop design and audit accountability.

Director, Trust & Safety

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Suno

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