Qualification

Familiarity with containersStrong communication skillsExperience supporting enterpriseA proactiveEligibility to obtain and maintain a UWhat Will Set You ApartActive SecretExperience supporting DoDExperience working with UTarget Salary Range

Required

Experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Engineer, Technical Consultant, Support Engineer, or Forward Deployed Engineer.
Strong hands-on technical experience with Linux, networking, infrastructure troubleshooting, and enterprise software deployments.
Familiarity with containers, cloud infrastructure, or modern application deployment environments.
Ability to diagnose complex technical problems and collaborate across teams to deliver solutions.
Strong communication skills, including the ability to explain technical concepts to both engineering teams and business stakeholders.
Experience supporting enterprise, government, defense, or other complex customer environments.
A proactive, customer-focused mindset with a strong sense of ownership and accountability.
Eligibility to obtain and maintain a U.S. government security clearance, along with the ability to meet applicable U.S. export-control requirements.
What Will Set You Apart
Security Clearance and Federal Experience
Active Secret, Top Secret, or TS/SCI clearance — highly desirable and a significant advantage.
Experience supporting DoD, Intelligence Community, federal civilian agencies, or defense contractors.

Preferred

Experience working with U.S. Federal agencies, defense organizations, or regulated industries
Familiarity with IT Service Management (ITSM) frameworks
Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001
Experience with secure collaboration platforms or open-source technologies
Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments
Experience working in a startup or high-growth SaaS environment
Target Salary Range: $125,000 - $165,000 USD plus commission
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Senior Technical Account Manager (Federal) at Mattermost · LumiJobs

Senior Technical Account Manager (Federal)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Mattermost

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