Business Systems Analyst - Enterprise Applications

Required

• Delivery Support and Coordination: Act as a delivery partner to product owners and delivery teams, ensuring scope, dependencies, assumptions, and integration touchpoints are clearly understood and actively managed throughout the project lifecycle.
• Agile and Scrum Support: Support Agile teams by facilitating or assisting with backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives as needed to maintain effective sprint execution.
• Backlog Management: Work with product owners to groom and prioritize the backlog, ensuring stories are well-defined, properly sized, and aligned with business and integration objectives.
• Stakeholder Engagement: Serve as a key liaison between business and technology teams, including Salesforce, MuleSoft, and collaboration platform teams. Maintain clear communication, manage expectations, and drive alignment.
• Risk and Dependency Management: Identify risks, dependencies, and potential delivery blockers early, particularly across integrated systems, and work to resolve them before they impact delivery.
• Process and Continuous Improvement: Identify gaps or inefficiencies in requirements definition, delivery coordination, and cross-team collaboration, and recommend practical improvements.
• Documentation and Traceability: Maintain high-quality documentation and ensure traceability from business needs through development, testing, and release.
• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst or Business Systems Analyst in enterprise environments.
• Strong experience working on Agile or Scrum-based projects.
• Demonstrated experience supporting projects that involved Salesforce, MuleSoft, and or Slack, without a requirement for hands-on system configuration or development.
• Proven ability to write clear, detailed requirements, user stories, and acceptance criteria.