Business Operations Manager at Lob · LumiJobs

Responsibilities

Lob Logistics is looking for a Technical Implementation Manager to lead the technical onboarding and integration of new customers and logistics partners.
Lob Logistics is intentionally built around a white-glove customer experience. Our customers are often integrating complex technology, production, postal, and logistics workflows, and we believe the best implementations require more than handing customers documentation and asking them to integrate themselves. The Technical Implementation Manager will work closely with customers throughout the process, including traveling onsite when appropriate for project scoping, technical working sessions, testing, and finalizing integrations.
This is a hands-on technical role. You should be comfortable working with APIs, data, developer tools, and AI coding tools such as Claude Code. We are looking for someone who can solve technical problems directly rather than simply coordinate work between customers and Engineering.
The right person will be equally comfortable sitting with a customer’s engineering team to design an integration, troubleshooting an API or data issue, working with a commingling partner on postal requirements, and walking a customer through the final steps required to successfully launch.
Own Customer Implementations
Own new Lob Logistics customer implementations from verbal commitment through the first 30 days in production.
Lead technical discovery and scoping with customers, including understanding their existing systems, mail workflows, data requirements, production needs, postage strategy, billing and integration architecture.
Travel to customer locations as appropriate to lead project scoping, technical working sessions, implementation planning, testing, and final integration activities. This role will have regular, consistent travel.
Develop and document the technical implementation plan and define requirements, dependencies, testing criteria, and launch readiness.
Configure customer profiles and integrations across Lob Logistics systems working with commingle partners on integrations.
Own testing, UAT, go-live, and the first 30 days of production stabilization before transitioning the customer to the long-term account owner.
Maintain a high-touch, white-glove approach throughout implementation, ensuring customers have a clear technical owner who remains accountable from initial scoping through a successful production launch.

Qualification

Experience in direct mailUnderstanding of USPS mail preparation

Required

5+ years of experience in solutions consulting, technical consulting, implementation strategy, solutions architecture, customer success, or a similar customer-facing role working with technology and systems.
Strong understanding of how business systems, applications, and data integrations work together, with familiarity with concepts such as APIs, data flows, authentication, and system integrations.
Experience in direct mail, print manufacturing, logistics, fulfillment, shipping, payments, EDI, or another environment where software connects to complex physical operations.
Understanding of USPS mail preparation, Intelligent Mail barcodes, PostalOne!, Mail.dat/Mail.XML, PAF requirements, postal promotions, commingling, drop shipping, or destination entry.
Experience working with customers to understand their existing technology landscape, identify requirements, and recommend practical solution approaches.
Ability to translate ambiguous customer needs and business processes into clear technical requirements, solution designs, and implementation plans.
Comfortable partnering with customer engineers, IT teams, and internal technical resources to guide integrations and troubleshoot implementation challenges.
Ability to identify potential technical risks, dependencies, and gaps and coordinate with the appropriate engineering or technical teams to resolve them.
Familiarity with modern technical tools and AI-assisted development tools is a plus, with the ability to use them to investigate questions, validate approaches, and collaborate effectively with technical teams.
Strong communication and stakeholder management skills, with the ability to translate between technical, operational, and business audiences.
Ability to lead technical discovery and solution conversations while maintaining a strong understanding of the customer's business goals and desired outcomes.
Ability to manage multiple complex implementations while maintaining clear ownership and attention to detail.

Business Operations Manager

Responsibilities

Qualification

Required

Benefits

Company

Lob

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