Responsibilities

Aquarian Holdings is looking for an exceptional individual to join our Workplace Services team as a Hospitality & Workplace Experience Manager, reporting to the Director, Headquarters Workplace Services.
The Hospitality & Workplace Experience Manager will design and implement Aquarian's workplace hospitality strategy, lead the daily employee and guest experience, oversee reception and concierge operations, and establish consistent service standards across all office locations.
In addition to being extremely organized, the ideal candidate is a resourceful service leader who demonstrates strong attention to detail, sound judgment, and an ability to anticipate needs in a fast-paced environment.
This position is five days per week in office, located in New York City, with an ability to travel to other Aquarian locations if necessary.
Develop, execute, and continuously evolve the firm's workplace hospitality, guest experience, and service excellence strategy across all office locations.
Manage all aspects of the Reception and Guest Experience teams, including hiring, staff development, coordination, scheduling, coaching, and performance management.
Establish performance expectations, service KPIs, and development plans for hospitality team members to ensure consistent delivery of exceptional service standards.
Ensure consistent hospitality standards, operating procedures, and employee experience practices across all Aquarian office locations.
Oversee the end-to-end guest journey, including arrival, meeting experience, departure, and post-visit follow-up, with particular focus on executive, investor, and VIP visits.
Manage conference services, room readiness, catering operations, pantry programs, and workplace amenities.
Cultivate and maintain vendor relationships for catering, food service, hospitality, workplace amenities, and events
Partner with Building Services, Executive Assistants, IT, Security, and other Workplace Services stakeholders to support daily operations.

Hospitality & Workplace Experience Manager at Aquarianlp · LumiJobs

Hospitality & Workplace Experience Manager

Responsibilities

Benefits

Company

Aquarianlp

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