Bild AI Customer Success Manager at Bild AI focused on onboarding and supporting Division 8 distributors in construction. Responsible for training estimators and translating customer feedback into product requirements.
Responsibilities
Own a book of Division 8 distributors and run their weekly calls
Onboard and train estimators on Bild AI and Bildy, and get their takeoffs into Comsense, AVAware, eMullion, ProTech, TOAD, or Excel
Travel a few times a month to sit next to estimators, run trainings, and map how their shop really works from drawings to ERP
Turn what you hear into requirements the engineers ship the following week
Watch account health, catch low usage early, and pull accounts back before they churn
Figure out how customer success works at 50 and 100 customers: cohort trainings, office hours, videos, in-product help. Whatever keeps the signal of a weekly call without 40 hours of meetings
3+ years in Division 8: estimating, detailing, project management, or inside sales
Hands-on use of at least one of Comsense, AVAware, eMullion, ProTech, or TOAD
Read door schedules, hardware sets, and specs without help
You're the person your coworkers already ask when the software does something weird, and you've trained new members of your team
Hungry IC. You want to learn the whole industry, not manage a team. A lot of this job is listening
Communicate with empathy and honesty. Tell us what makes you happy/unhappy
Qualification
DHI courseworkAre impact-drivenWhy we're a fitThe ERP you have fought with the mostYour favorite fruit (mine is Sitaphal)(Please keep it short)15-30 min intro1-2 hour interviewInterview Process
Required
DHI coursework, DHT, or AHC
Have used Bild AI or another AI takeoff tool
Have trained other estimators or new hires
Are impact-driven
Why we're a fit
The ERP you have fought with the most, and how you won
