Commercial Operations Manager at Centivo · LumiJobs

Qualification

5 years of experience in healthcareComfortable facilitating meetingsTools & Technical SkillsSalesforce or another enterprise CRMMicrosoft OfficeExperience supporting SalesExperience supporting CRMWe are resilientWe are uncommonWe are positive

Required

5 years of experience in commercial operations, business operations, project management, business analysis, or process improvement.
5 years of experience in healthcare, health benefits, insurance, TPA, or other complex regulated-industry experience.
Demonstrated experience independently leading complex, cross-functional initiatives, including requirements gathering, stakeholder discovery, and workflow analysis.
Experience building current- and future-state process maps, detailed project plans, and RAID/decision logs, with a track record of managing dependencies, risks, and decisions to resolution.
Experience coordinating UAT and implementation readiness, and developing SOPs, training materials, job aids, or similar operational documentation.
Comfortable facilitating meetings, workshops, and process-design sessions across functions and organizational levels.
Strong written and verbal communication skills, sound judgment, and the ability to operate independently in ambiguous environments while managing multiple initiatives at once.
Tools & Technical Skills
Smartsheet or comparable project/work-management platforms
Microsoft Visio or comparable process-mapping tools
Salesforce or another enterprise CRM
Microsoft Office, Teams, and SharePoint

Preferred

Formal training or certification in project management (e.g., PMP), process improvement (e.g., Lean Six Sigma), Agile, or related methodologies.
Experience supporting Sales, Client Success, Revenue Operations, Commercial Operations, or other customer-facing business functions.
Experience working in a highly cross-functional environment involving business, operational, and technical teams.
Experience supporting CRM, workflow automation, contract-management, or other Commercial technology implementations.
We are resilient. This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don't give up.
We are uncommon. The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.
We are positive. We care about each other. It takes energy to do hard stuff, build something better and to be resilient and uncommon while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Commercial Operations Manager

Responsibilities

Qualification

Required

Preferred

Company

Centivo

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