Robinhood Advanced Services Customer Experience Representative at Robinhood focusing on complex issues in options and margin trading. Empower customers and provide feedback to improve products.
Responsibilities
Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.
Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.
Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.
Engage in continuous learning and actively participate in team-driven process improvements.
Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise
3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.
Active Series 7 & 63
Bonus if you have Series 3 & 4
Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction.
