We’re looking for a UXR who is equally comfortable thinking strategically about what we need to learn as they are rolling up their sleeves to conduct the research themselves.

You’ll work closely with Product, Design, Data, and other teams to identify the questions that matter most, develop the right research approach, and turn customer insights into action. You’ll conduct everything from foundational and generative research to usability testing, concept testing, prototype validation, and ongoing customer discovery.

Because our products are deeply connected to people's financial lives, we’re particularly interested in someone who understands how personal, emotional, and nuanced financial decisions can be. Experience researching users in fintech, banking, financial services, or other products involving sensitive or complex financial decisions is strongly preferred.

This person should also have an understanding of product design and prototyping. You do not need to be a full-time product designer, but you should be highly comfortable working in Figma, evaluating prototypes, and partnering with designers to create and test concepts with users.

Build Clair's User Research Foundation

Establish and evolve Clair's user research practice, processes, tools, and approach.

Develop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.

Help create a research roadmap that balances foundational learning with the immediate needs of the product organization.

Build scalable processes for recruiting, engaging, and learning from users.

Establish a centralized approach for capturing, synthesizing, and regularly sharing customer insights across the company.

Help ensure that user insights are consistently incorporated into product strategy, prioritization, and decision-making.

Conduct Research

UX Researcher

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Clair

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