Senior Software Developer (Salesforce)

Dallasfull time

On Site

senior

H1B: no

Isn The Business Development Associate at ISN supports clients in a high-volume customer service environment, assisting English- and Portuguese-speaking customers and troubleshooting platform issues. The role prepares candidates for growth into B2B sales opportunities within 12-24 months.

Responsibilities

As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform.
Your responsibilities will include:
Assisting English- and Portuguese-speaking customers via phone, chat and email
Handling inbound client inquiries and providing proactive customer support
Troubleshooting platform, account, and compliance-related issues
Building trust and strong working relationships with clients
Learning how businesses use ISN to manage contractors and suppliers
Collaborating with internal teams on customer retention and engagement efforts
Supporting sales and marketing initiatives as you develop within the role

Qualification

Authorized to work in the UWho should apply?You are the ideal candidate if you haveProficient computer skills (WordExperience with AgentforceSalesforce Certified MuleSoft Developer

Required

Bachelor’s degree from an accredited university and/or equivalent work experience
Advanced fluency in English AND Portuguese (written and verbal) required
Desire to work in customer service and move into B2B sales within 12-24 months
Required to work in office at least 3 days a week
Authorized to work in the U.S. and will not require visa sponsorship now or in the future
Who should apply?
You are the ideal candidate if you have:
Customer-focused and comfortable in a high-call-volume environment
Confident communicating with clients by phone and email
A career aspiration to start in Customer Service and progress into B2B sales
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
A diligence for in-depth learning of software programs and new concepts

Preferred

Experience with Agentforce
Salesforce Certified Platform Administrator II
Salesforce Certified MuleSoft Developer

Benefits

Dental
Vision
PTO
Life Insurance
Wellness

Company

Isn

View company page

Source: greenhouse

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