Responsibilities

Binti PMs drive the strategy and execution of the roadmap. As the Senior Product Manager for AI & Platform, you will own a very technically ambitious and horizontally impactful part of our product. You will partner closely with Engineering, Design, and our module-specific squads to ensure that AI and core platform capabilities are deeply integrated into every Binti user’s daily workflow.
This is a rare opportunity to define how LLMs and agentic patterns can be used responsibly in government and social services at a national scale. This role will report to our Product Leadership team.
Own the AI & Platform Roadmap: Develop the multi-year vision for how AI and core platform services (e.g., global search, custom data models, forms infrastructure) will evolve to support Binti’s rapid expansion.
Scale Binti AI: Drive the development of tools that transform social work, such as automated meeting transcription, intelligent form pre-fill, and "Chat with Binti AI" for instant case insights, while ensuring these tools remain human-led and bias-mitigated.
Drive Horizontal Impact: Identify common pain points across different Binti modules and build platform-level solutions that improve the experience for social workers, no matter the workflow.
Partner with Engineering: Collaborate with our technical teams to architect scalable AI systems and a flexible platform that can handle complex, agency-specific configurations without increasing operational overhead.
Prototype Rapidly: Use AI-native tools (Lovable, Claude Code, Cursor) to build and test high-fidelity prototypes of new platform and AI features in days, not weeks.
User-Centric Research: Spend time shadowing social workers and agency leadership to understand how AI can solve their deepest frustrations, ensuring our technical solutions are always grounded in human needs.
Drive Success Horizontally: Own the metrics for platform health and AI adoption, focusing on social worker time saved, accuracy of AI-generated drafts, and the "platform velocity" of other product teams.
WHAT WE LOVE ABOUT YOU
5+ years of product management experience, with a heavy emphasis on B2B SaaS, developer platforms, or AI-integrated products. Experience with regulated, government-facing, or complex workflow software is a plus.
Comfortable in technical discussions on API design, LLM orchestration, and data architecture. You have informed opinions on where AI belongs in high-stakes workflows and where it doesn't.

Senior Product Manager, AI & Platform at Binti · LumiJobs

Senior Product Manager, AI & Platform

Responsibilities

Benefits

Company

Binti

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