Pylon is building software-driven mortgage processing. Rather than scaling a traditional processing department alongside loan volume, we are building a platform that automates routine diligence, document handling, workflow progression, and coordination.

As Head of Processing, you will bring deep mortgage-processing expertise into that system. You will own the operating model, exceptions, controls, and domain knowledge required to help Product and Engineering automate more of the work safely and accurately over time.

Own processing domain expertise from submission through underwriting readiness.

Identify repetitive processing work that should be standardized, automated, or eliminated.

Translate processing workflows, edge cases, and expert judgment into product requirements and operating rules.

Build human-review queues, SLAs, escalation paths, and controls for unsupported or ambiguous cases.

Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated workflow coverage.

Partner closely with Account Management, Underwriting, Product, and Engineering.

Diagnose root causes behind aging, rework, bottlenecks, and automation failures.

Build training and operating systems for the human exception layer as volume grows.

Head of Processing

Responsibilities

Qualification

Required

Company

Pylon

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