Field Service Technician Level II

Required

• Customer Focus: Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.
• Independence and Accountability: Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.
• Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.
• Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the-job training to Field Service Technicians as needed.
• Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.
• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• 1+ years of experience supporting switchgear start-up and commissioning required.
• Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills required.