Hardware Reliability Specialist (Starlink Aviation)

Woodinville, WAfull time

On Site

entry

H1B: no

SpaceX The Hardware Reliability Specialist at SpaceX Starlink Aviation monitors Starlink product performance in aircraft and mobile platforms, solving aviation-specific issues and supporting installations. The role involves root cause investigations and coordination with design, test, and manufacturing teams.

Responsibilities

Serve as primary SpaceX technical focal point for Starlink Aviation, interfacing with airline/customer operations point-of-contact
Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging
Own external-facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation systems
Coordinate and support Starlink Aviation installations and provisioning to the network
Build, test, and maintain representative ground test setups to reproduce field issues and aid in root-cause issues
Provide hands-on support for site surveys for new product development and hardware investigations in the field
Monitor fleet health and take ownership of the overall performance of the installed fleet, coordinating with software, network, and aircraft technicians to resolve issues that are impacting service level in an expedited manner

Qualification

Strong computer skillsExperience working with oscilloscopes

Required

High school diploma or equivalency certificate
2+ years of professional work experience in information technology, aviation, aerospace, consumer electronics, or technical support or a Bachelor's degree in a STEM field
2+ years of experience working with technical documentation, engineering drawings, and schematics

Preferred

Strong interpersonal and verbal communication skills
Aircraft Electronics Technician (AET) or Certified Aircraft Electronics Technician (CAET) certification and/or Airframe & Powerplant (A&P) Certification
Ability to process fleet data and present trends to engineering, production, and supply chain teams to drive cross-disciplinary improvements to product and process
Ability to fabricate and repair cable harnesses including soldering, crimping, and assembling connectors
Strong computer skills, including experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to navigate and manipulate files
Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment
Experience working with multi-disciplinary engineering teams for product support and issue resolution
Experience with networking problems and basic knowledge of Ethernet, Routing, TCP/IP protocols, and VLAN