Plume VP/SVP & General Manager, Global Delivery at Plume to build and scale the Professional Services capability globally. Establish commercial model, operating framework, processes, and organization for professional services delivery.
Responsibilities
This leader will initially focus on building the model, processes, and commercial foundation before scaling the organization based on customer demand and Professional Services revenue.
Build the Professional Services Business
Build Plume’s global Professional Services model and operating framework from the ground up.
Define Plume’s portfolio of Professional Services offerings and establish clear boundaries between standard product delivery and paid services.
Develop standardized service packages, rate cards, pricing methodologies, and commercial frameworks.
Establish repeatable processes and templates for scoping, estimating, pricing, and developing Statements of Work (SOWs).
Define how Professional Services opportunities are evaluated, approved, contracted, delivered, and measured.
Create the governance and operating mechanisms necessary to scale Professional Services globally.
Own the Professional Services P&L
Own the Professional Services P&L, with accountability for revenue, margin, utilization, costs, and investment decisions.
Establish financial and operational targets for the Professional Services business.
Partner with Sales and Finance to develop pricing and discounting strategies that balance customer needs with appropriate services economics.
Qualification
Experience developing service offeringsExperience developing scalable intakeExperience within telecommunicationsCISSPThe team has clear ownership areas
Required
15+ years of leadership experience across Professional Services, Engineering Delivery, Technical Services, Consulting, or related customer-facing technical organizations.
Significant experience within modern SaaS, cloud software, enterprise software, or technology environments.
Demonstrated experience building or significantly transforming a Professional Services business, including establishing the operating and commercial model.
Experience developing service offerings, scoping methodologies, rate cards, pricing models, SOWs, and delivery processes.
Proven P&L ownership with accountability for Professional Services revenue, margin, utilization, and investment decisions.
Strong understanding of the customer lifecycle from Pre-Sales scoping through implementation and transition to Customer Success.
Strong commercial acumen with experience partnering with Sales and Finance on pricing, contracting, discounting, and deal structure.
Demonstrated ability to build in an environment where processes, systems, and organizational structures are still being established.
Experience building and leading high-performing global teams.
Executive-level communication skills and the ability to influence across Sales, Product, Engineering, Finance, and Customer Success.
Experience within telecommunications, broadband, networking, WiFi, or service provider environments is preferred but not required.
Preferred
CISSP, CISM, or similar certification.
Experience implementing or operating under ISO 27701 (privacy extension to 27001) and the NIST Cybersecurity Framework (CSF).
Experience in a company of similar size/stage (post-certification, scaling team).
How We'll Measure Success (First 3–6 Months):
Policies and procedures are fully documented, approved, and operational — not just written for the audit.
The team has clear ownership areas, workflows, and is executing proactively rather than reactively.
SOC 2 Type 2 audit (or next relevant milestone) is on track with minimal last-minute scrambling.
Engineering teams report that security review and tooling add minimal friction to their workflow (measurable via review turnaround time, exception requests, or a simple satisfaction pulse).
